There are various reasons why you may not be able to finalise a payslip. The most common reasons are:

• The nett pay amount is negative: You can click on Skip Items to remove some of the items from the payslip that may be causing it to go into a negative. Once the payslip no longer has a negative nett pay, you will be able to finalise the payslip.
• The previous payslip is not finalised: You will not be able to finalise a payslip if the previous payslip has not been finalised.
• ‘All’ was not checked when bulk finalising payslips: When finalising payslips in bulk, you have the option to exclude some payslips. To finalise all payslips, you have to either select each employee or select ‘All’ at the top when you see the list of employees whose payslips can be finalised. More information about bulk finalising payslips is available on our Pay Runs page.

Still stuck? You can browse the index for related topics or simply contact us.

You are using the help system of SimplePay, a payroll system that simplifies the payroll process. Designed just for Hong Kong, it's a fully online solution. Read more.